FAQ for this Online Platform

moderated by Anne Marie Kortleve

POSTING IN THE STREAM / WHAT DO I SEE?

How does my stream work?

When you enter the platform you will start in your own personal stream, called My View. This is set up according to your preferences. Here you will see the latest news concerning the countries, topics and people you follow in chronological order. You can compare it to your stream on Facebook (if you use it).

If you are interested to know more about a country or topic you can click on the page:



It is good to know that when you post something it will appear in the stream of everyone who is a member of the same country network. Your post will automatically appear on the homepage of the country too.

When you post something on a specific page, for example in the Innovation Community on Gender in Uganda. The post will also appear on the homepage of Uganda and in the stream of Ugandan members.

Does my post automatically appear in the network I belong to?

For previous Ning-users:

Yes. When we migrated your account to our new platform, we assigned you to the country network (Agri-Hub) you belonged to. Every post you write is automatically tagged with your network to make sure other community members receive your post in their stream when they’re following your network.

To check which network you post to by default, click the button ‘Edit what I see’ on the top-left, right below the menu:



A new window will open with the networks you can follow and unfollow. The network you are assigned to is the one that you can’t unfollow.

If you are not assigned to the correct home-network (for example: you are from Kenya, but your posts appear in Uganda) you can easily change your home-network in your profile-settings. Go to Edit My profile -> Edit Profile Setting -> change your Network:



For new users:

Yes. When you registered for the AgriProFocus community platform you selected one of our networks. That is the network your posts will automatically be posted to.

To check which network you post to by default, click the button ‘Edit what I see’ on the top-left, right below the menu. A new window will open with the networks you can follow and unfollow. The network you are assigned to is the one that you can’t unfollow.

Where can I see what I’m subscribed to and thus ends up in my stream?

At the top-left on ‘My View’ you see a button ‘Edit what I see’. Click on the button a new screen will open in which you get an overview of the networks and themes you can follow. Behind each network you either see ‘Follow’, for networks you’re not following yet, or ‘Following’, for networks that you currently follow.

Please note that you cannot unfollow your default network.



How do I change my default network?

If you are not assigned to the correct home-network (for example: you are from Kenya, but your posts appear in Uganda) you can easily change your home-network in your profile-settings. Go to Edit My profile -> Edit Profile Setting -> change your Network.


SEARCH

How do I find…..?

The quickest way to find anything you’re looking for is to use the search bar. Each search result will give you an overview of related pages, posts, people and organisations that match your search.



PERSONAL PROFILE

Why is the website in English while I’m French speaking?

If your website interface is written in English, but want it to be in French, you can switch to French. At the top-right of the page you see a little wheel next to your name. Click on the wheel and a menu will show. Click ‘Switch to French’ and the webpage will reload to the French version.



Why is the website in French while I’m English speaking?

If your website interface is written in French, but want it to be in English, you can switch to English. At the top-right of the page you see a little wheel next to your name. Click on the wheel and a menu will show. Click ‘Switch to English’ and the web page will reload to the English version.



Why is the website not available in Bahassa/Portugese/Swahili….?

Currently, we support English and French on our platform. When demand for other languages is big enough, we’ll add extra translations. Of course, feel free to write messages in your own language.


How can I add my organisation to the Directory?

You can create your company page by yourself. Please follow these steps:


  1. Once you login, click your name on the up-right corner of the page, then you will get another page where you can see or edit your personal information.

  2. Click on the button which says “Add Organization”, then check the small box with “I can’t find my organization" description. Please note: maybe your organisation is already listed! First search for it, before you add your company twice.



  1. Write the name of your organization and your position on the spaces provided immediately after checking the small box. Then click “Save Organization”. Now, you just created your organization’s own page in our platform.

  2. However, you need to insert relevant information, like contacts, type of org, mission, value-chain focus, and so on. Therefore go to your profile page again by clicking your name on the up-right corner of the page.

  3. Click the name of your organization found under the “Related Organizations” section of your profile page. It will take you to your new organizational page where you can put necessary details.

  4. To include your company logo or select type of organization, click “Edit Organization Settings”. To include addresses and contacts of your organization, click “Add Contact Details”. To write summary about your organization, click the little pencil parallel to “About Us”. Similarly you can also add other links and areas of specialization.



POSTING

How do I create a link or add a document to my text?

If you select text from your post, you should see formatting options appear in a black-bar. ∞ is the symbol to click to add a link, the folded paper on the far right is the symbol to add a document to a text. Our supported file formats for documents is restricted to .PDF only.



How do I format my text? e.g. make something Bold, Italic, Underlined, Header.

If you select text from your post, you should see formatting options appear in a black bar. See Our formatting options:

Bold, Italic, Underlined, Link, Header1, Header2 and Quotes.


How do I add an image to my post?

You can add 1 image to your post, by clicking on the paperclip button, left of the post button. Choose the image file you want to add. Your image will appear at the bottom of your post. If you wish to add more photo's, we suggest to use a photocollage tool.

Our supported file formats: JPEG, JPG, GIF, PNG.


Can I embed a video?

Yes. To link to the video: copy paste the embed-code from YouTube, or other source, in your post. The video will appear right away.


How to use tags?

Adding a Tag to your post will make your post more visible to others and you will get more responses, so please use them! In your post you can first choose to which networks you want to post your message. If you are a member of the Uganda network, you add Uganda to your post. But if your message is also of interest to other countries, you can add those as well. Your post appears on those networks too.

Under the Network-line you can add tags. Choose maybe 2 or 3 main topics from your post and add them as tags. For example: Dairy, Workshop, Livestock. Use comma’s to seperate your tags. When people will search for those words in our search-bar, your posts will pop-up!


I want to post something outside my home-network, is that possible?

Yes, when you post something, your home network is automatically shown first:



You can remove your home-network and select any other county or countries you want to post to. Please note: the first network listed will also be the network posted on top of your post: E.g.: Posted by Anne Marie Kortleve in AgriProFocus Zambia.


How do I post an event?

Please use the option Event in your Post-area and fill in all the details. Your Event will appear on the homepage of your Country Network, in the stream of all members of the Country Network and in the Event-overview. The event overview can be found by clicking on Events in the green menu-bar.



How do I use the marketplace?

Please use the option 'Advertise in the Marketplace' in your post-area and fill in all the details: are you looking for something or do you have anything for sale? In what sector? Etc. Your marketplace offer/demand will appear on the homepage of your Country Network, in the stream of all members of the Country Network and in the Marketplace-overview. The marketplace overview can be found by clicking on Marketplace in the green menu-bar.



If you have questions that are not found above, please leave a message below and we will get back to you as soon as possible!